Shipping

All products are shipped from the Netherlands using a secure and trackable shipping method. For orders over €40/€65/€39,95/€150 (depending on your region), we offer free shipping. You do not need to enter a discount code; free shipping is applied automatically during checkout and includes all shipping costs.

After placing your order, we can no longer cancel or modify it, as we process orders immediately. Once your order has been shipped, you will receive an email with a tracking link so you can track the package. The estimated delivery time is indicated below, but please note that delivery times are estimates.

Free shipping:

On all orders over € 40 for the Netherlands
On all orders over € 65 for Belgiumë
On all orders over € 39,95 for Germany
On all orders over € 65 for France
On all orders over € 150 for the rest of Europe.

For orders below the thresholds described above, the following shipping costs apply:

Country / region	Shipping costs	Delivery time
Netherlands	€4,95	1-2 business days
Belgiumë	€4,95	2-3 business days
Germany	€4,95	2-3 business days
France	€4,95	2-4 business days

BUCKLE UP is shipped only on business days (Monday to Friday, excluding public holidays). Orders placed over the weekend are processed on the next business day.

Investigation by the carrier

When a package has not been received, we always first initiate an official investigation with the carrier.

The average duration of this investigation is approximately 5 business days
During this period, we investigate where the package is located or where something may have gone wrong
The outcome of this investigation is decisive for the further handling

Packages not received and verification

When an order is registered by the carrier as delivered, but is reported by the customer as not received, we apply a verification procedure.

Verification procedure

To prevent misunderstandings and misuse, we may ask the customer to provide additional information. This may include:

A written statement in which the customer confirms that they did not receive the package
Verification of the provided delivery address
Inquiries with housemates, neighbors, or the delivery location
Identity verification, for example by showing or partially obscuring a valid identity document (sensitive information such as a citizen service number may be obscured)
Other relevant information necessary for the investigation

Investigation and resolution

If necessary, we will initiate an investigation with the carrier.
No refund or replacement delivery will be provided while this investigation and verification procedure are ongoing.

After the investigation has been completed, it will be determined based on the outcome whether the order:

Reshipped, or
The purchase amount will be refunded

Customer cooperation

If the customer refuses to cooperate with the verification procedure, we reserve the right to not process the report further.

Send us an email if your package is damaged info@buckleup-belts.com Within 5 business days and include photos of the damage, so that we can assist you further.